Gia
Rose
Making people feel like they matter — not just like another caller. Helping clients across the country feel confident about their coverage.
The person behind the phone
When you call A Plus Insurance, Gia Rose might be the voice that answers — and if she is, you’re in good hands. Her entire career has been built around one thing: making people feel like they matter, not just like another caller. She has a way of turning stressful conversations into calm, clear, productive ones — and clients notice.
Gia began her customer service career supporting patients with medical appointment scheduling, where she developed a deep sense of empathy and precision while handling sensitive information with care. She then moved into billing customer service, spending years on the phone resolving account issues, answering complex questions, and recommending solutions that genuinely fit each customer’s situation. Most recently she expanded into chat and email support, managing orders, technical issues, and general inquiries with the same personalized approach she brings to every interaction.
Throughout it all, her focus has stayed consistent: problem-solving, clear communication, and making sure every person she works with leaves the conversation better off than when they started. Today at A Plus, she brings that full depth of experience to every client she serves.
What she does best
No runaround. Gia is direct, thorough, and committed to making sure your question gets a real response — not a canned script.
She comes prepared, moves efficiently, and follows through on every promise — so you don’t have to call back for the same thing twice.
If Gia doesn’t have the answer immediately, she’ll find it. Her clients know their issues are handled — period.
Why she shows up every day
“What I enjoy most is being able to make people’s lives easier and making them feel important — not just like another caller. There’s something really rewarding about turning someone’s day around, especially when they come in frustrated and leave feeling heard and helped.”
— Gia Rose · Customer Service Representative
A little about Gia
Always in the middle of a good book — one of her favorite ways to unwind and keep growing.
Staying active is a priority. Running is her go-to for clearing her head and recharging for whatever comes next.
Loves getting creative in the kitchen — especially experimenting with new recipes and unexpected flavors.
There’s nothing like the thrill of finding a unique piece at an antique shop. Every find has a story worth knowing.
She’s always finding new ways to unwind — because balance matters just as much as the work itself.
Movement is a lifestyle. Whether it’s a run, a workout, or a walk — she makes time to stay energized.
Let’s talk about your coverage.
Whether you have a quick question or need to walk through your policy from scratch — Gia is here for it. Real conversations, real answers, no runaround.
Last Updated on by Jayleen Ridgeway